Refund and Returns Policy

Thank you for shopping at Custom Design Apparel. We value your satisfaction and strive to provide high-quality products. Please read our policy carefully regarding returns and refunds.

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1. CUSTOMIZED AND PERSONALIZED PRODUCTS (SPECIAL CONDITION) Please note that all sales of customized, personalized, or custom-made products (including but not limited to custom photo shirts, text personalization, custom names, and business logo items) are final. Because these items are uniquely manufactured or altered according to your specific instructions, names, sizes, or uploaded photos, they cannot be resold. Therefore, we do not accept returns, exchanges, or issue refunds for any customized or personalized products under any circumstances, unless the item arrives damaged or defective upon delivery.

2. STANDARD (NON-CUSTOMIZED) PRODUCTS For standard, non-customized graphic items (such as standard streetwear graphic tees or stock sweatshirts), you have 14 days from the date you receive your package to request a return. To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • You must provide the receipt or proof of purchase.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS If your order arrives damaged, defective, or if you received the wrong item (including production mistakes made by us on personalized items), please contact us within 48 hours of delivery at support@customdesignapparel.com. Please include:

  • Your order number.
  • Clear photographs or a short video showing the damage, defect, or printing error.

If approved, we will gladly arrange a free replacement or issue a full refund for the affected item.

4. RETURN SHIPPING COSTS

  • Standard Returns: For change of mind on standard (non-customized) items, the customer is responsible for paying all return shipping costs, customs duties, and taxes. Original shipping fees are non-refundable.
  • Our Error: If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping expenses or send a replacement at no extra charge.

5. REFUND PROCESS Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 14 business days.

6. CONTACT US If you have any questions about our Return and Refund Policy, please contact us:

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